Refund policy

Customers have the right for a 7-day return policy because of different prices, quality, and incorrect shipments. 

The customer has a choice of a refund, exchange or replacement as long as the store has stocks available. When a replacement is not available in stock, a substitution service is offered.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact us at info@xcelerate.co.nz. 

Return address: Xcelerate International Dev Serv Ltd - Unit 2083-68 Cook St - Auckland Central, NZ 1010. 
You can always contact us for any return questions at info@xcelerate.co.nz.